A: You submit your project details through our easy online form. Our dedicated concierge, supported by our AI-powered system, then identifies and researches contractors in your area specializing in your specific project type. We verify their credentials (licenses, bond, insurance) and review their online reputation (BBB, customer reviews) to provide you with a list of seemingly reputable professionals.

A: No, our service for homeowners is 100% free. There are no hidden fees or charges for submitting a project, receiving contractor contact information, or using our platform.

A: Sync does not perform or guarantee the work of any contractor. We act as a curator, providing you with thoroughly researched contact information for professionals in your project's niche. We empower you to make informed decisions by giving you access to their verified credentials and public reputation data.

A: We aim to provide you with contact information for 2-3 matching contractors for your project, allowing you to compare quotes and choose the best fit for your needs. If you need additional quotes, please contact your concierge.

A: We strive for efficiency. Once you submit your detailed project request, we typically provide you with contractor contact information within 24-48 hours. For urgent requests like emergency repairs, we work to expedite this process.

A: You are under no obligation to hire any contractor we connect you with. If the initial matches don't work out, please let us know, and we can explore other options or provide further assistance. Your satisfaction is our priority.

A: No, Sync is not a licensed General Contractor, and we do not arrange for contracting services to be completed. We act as a curator—a trusted third-party platform designed to streamline the quote process by connecting your clients with thoroughly vetted professionals. Think of us as a concierge-level service, similar to a national listing platform, but with a personal account representative tied to each project, and without the demand for contractors to pay upfront for client proposal requests.

A: Your personal information and project details are handled with the utmost confidentiality. We only share necessary project information with contractors who are directly matched to your request and have expressed interest in providing a quote.