LAST UPDATED: August 2nd, 2025

1. Information We Collect

We collect information necessary to provide our concierge and referral services. This includes:

For Homeowners: Name, email, phone number, property address, and detailed project information (e.g., project type, scope, budget, photos). This is collected via our website forms and through direct communication with your dedicated concierge.

For Professionals (Referral Partners & Contractors): Name, company name, address, email, phone number, licensing information, insurance details, client references, project details, and payment information for our "True Performance Marketing" model.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Facilitate Connections: To match homeowners with the most suitable contractors and professionals with relevant client needs.

To Provide Our Services: To offer personalized concierge support, manage project requests, and track job completion.

To Ensure Quality & Integrity: To vet professionals in our network and maintain our standards of honesty and reliability.

To Communicate: To send you updates, confirmations, and follow-up messages related to your requests and projects.

For Marketing: To inform you of new services, promotions, or market insights via our newsletters, if you have opted in.

For Payment Processing: To invoice contractors for our marketing fee after a job is completed and paid.

3. How We Share Your Information

With Your Consent: We only share your information with your express consent and on a need-to-know basis.

For Homeowners: We will share your name, phone number, email address, and project details with the 2-3 contractors we have matched you with, but only after you have submitted a request for quotes.

For Professionals: We will share your professional contact and business information with homeowners who have been matched with you for a project. We will share client referrals with our network of professionals as necessary to fulfill the request.

Legal Compliance: We may disclose your information if required to do so by law, in response to a court order, or to protect the rights, property, or safety of Sync Home Concierges, our clients, or the public.

Third-Party Vendors: We work with trusted third-party vendors (e.g., GoHighLevel) to manage our website, CRM, and communication tools. These vendors are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than providing their services to us.

4. Our Commitment to Your Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption, and other security protocols to safeguard your data.

5. Your Choices & Rights

You have the right to request access to, correction of, or deletion of your personal information at any time.

You may opt out of our marketing communications by following the unsubscribe link in any email you receive.

For any privacy-related questions or requests, please contact us directly.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]