Answers to your most frequently asked questions. Don't see what you need? Reach out anytime!
A: Sync streamlines the process of obtaining quotes for repairs, routine maintenance, and renovations across your managed properties. Our dedicated concierge handles vetting and connecting you with thoroughly researched contractors, optimizing efficiency and tenant satisfaction.
A: No, Sync's service is completely free for both your firm and your clients. We aim to be a value-add partner, helping you manage property needs without additional financial burden.
A: Our rigorous vetting process includes verifying active licenses (e.g., CCB in Oregon), bond, and insurance status, as well as reviewing Better Business Bureau (BBB) ratings and analyzing online reviews to ensure we connect you with seemingly reputable and reliable professionals for your properties.
A: We understand the time-sensitive nature of estate management. Our dedicated concierge prioritizes urgent requests, aiming to connect your clients with matching contractors for quotes within 24-48 hours, depending on the project complexity.
A: No, Sync is not a licensed General Contractor and does not manage or supervise the actual construction or renovation work. We act as a curator and facilitator, connecting you with vetted contractors. The direct contractual relationship for any work performed is solely between your client (the property owner) and the independent contractor they choose to hire.
A: You can easily submit a request by completing a dedicated online form or by contacting your Sync relationship manager directly. We will then gather the necessary project details to begin the quote process.
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